I hate the CC

So, Kevin got to learn the realities of life without insurance. He made an appointment to see the dr at 4 on tuesday. Then, when they found out that he didn't have insurance they said he had to talk to "emily". When he talked to her, she said he should come in early to talk to her before his appointment.

We got their at 3:45. Waited for 15 minutes for "emily", who had gone on vacation stepped out. She didn't return before four, so we went down to his appt and said we'd come back. By the way, did I mention we were in a blizzard?? and that i really really didn't want to go out driving in the mess? Or that it was made clear at the appointment making stage that we would be paying the entire obscene amount when we were there?? No, i forgot that part, but we did.

We get down to the appointment check in and the lady says she cannot find kev's name on the list. As she looked harder, she found that the appt was cancelled 2 minutes after it was made. Because he DIDN'T HAVE INSURANCE. Even though all the above. And, gee, she was sorry that no one informed us. And gee, the entire dr. service of family practice AND internal medicine could not fit him in--try tomorrow. Why? so we could waste more time???? but i digresss.

They sent us to see another "financial counselor". i guess that was what emily was, although no one told us that. Turns out, that because he didn't have insurance, he has to call a financial counselor and put down $100 before they will even make an appt. for him. It's not enough that they take the $100 before he sees the doctor. no, before he can even make an appt. so, in sickness, when you have to call to make an appt between 8 and 8:15 when all the same day appts are gone, you can't call until after you call emily. Then you can be told that they don't have any appts left. Grrrrr. I hate the Cleveland Clinic. I hated them before for stuff. But now i hate them again and still. World-class medicine indeed.